Customer Service Team Leader

Kia Australia is part of one of the world’s fastest-growing automotive brands, known for bold design, innovation, and award-winning models like the EV6, Sportage, and Sorento. At Kia, we’re not just building cars—we’re building a movement.

Join a forward-thinking global brand committed to innovation, excellence, and customer satisfaction.

As the Customer Service Team Leader, you will lead the customer relations team to deliver exceptional service and support to Kia customers across Australia. You will oversee daily operations, manage escalations, and drive continuous improvement in customer experience.

Key Responsibilities

• Lead and mentor a team of Customer service representatives
• Manage escalated customer issues with professionalism and empathy
• Monitor service levels and ensure KPIs are met
• Collaborate with internal departments and dealer networks to resolve complex cases
• Identify trends and provide insights to improve customer experience
• Support the implementation of CRM tools and processes

Qualifications & Experience

• Minimum 5 years proven experience in customer service and leadership
• Preferred 5 years experience within the automotive industry
• Strong communication and conflict resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• A customer-first mindset with a passion for delivering exceptional service
• Experience with CRM systems and reporting tools
• The ideal candidate must demonstrate resilience, while being empathetic, amd nurturing in their approach to team collaboration and stakeholder engagement 

What We Offer

• Hybrid working arrangements
• Access to health and wellbeing programs
• Vibrant and inclusive office culture
• Career development opportunities within a global brand
• Convenient Macquarie Park location

Ready to drive your career forward with Kia Australia?

If you possess the skills and qualifications outlined above, apply now to be part of an exciting and innovative organisation.